RETURNS POLICY

15.1 the vape box will comply with its returns policy, the warranty and its legal statutory obligations in relation to repairs, replacements, and refunds (including those under the Sale of Goods Act and the European Communities (Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations. The warranty period starts from the date of purchase, and the warranty is set to 30 days. Warranty does not cover heating coils/pods, atomizers and tanks, e-liquids and shortfills and casings which wear out quickly during regular use of the product.

15.2 When returning Products, you must comply with the vape box’s Returns Policy.
15.3 You are responsible for the cost of returning the Products to the vape box
unless:
(a) the vape box arranges to collect the Products from you;
(b) the vape box delivers the Products to you in error, or
(c) The Products were damaged or defective at the date of delivery to you.
15.4 The vape box is not responsible for the Products while they are in transit to us. We recommend that you pack the Products securely and that you use a registered delivery service to return any Products to us. Please ensure that the
e-cigarette/tank has been emptied and cleaned of any excess e-liquid. Failure to do so will result in your refund or exchange failure.
15.5 If you return Products to The vape box:
(a) because you have sought to cancel a Contract in accordance with clause 9 within the cooling-off period, The vape box will (i) provide you with an acknowledgement of receipt (by email or post) of your intention to cancel the Contract without delay and The vape box will refund the amount within a reasonable period of time in accordance with its legal obligations without delay; or
(b) for any other reason, The vape box will consider the circumstances and will notify you of its decision in relation to your rights within a reasonable period having regard to your statutory rights and The vape box’s Returns Policy.
15.6 The vape box will usually provide a repair or replacement where required to do so in accordance with this clause 15 as soon as reasonably practicable unless The vape box, acting reasonably, considers this is impossible or disproportionate. The vape box will return repaired or replaced Products that fall within the ambit of the warranties and your rights in clause 15.1 at The vape box’s expense.
15.7 If you are entitled to a refund or reduction in the price, The vape box will usually return any money to you using the same method originally used by you to pay for the purchase. The vape box will usually process a refund or reduction
due to you without undue delay and, in cases where you exercise your right of cancellation under clause 9, The vape box will reimburse you with all payments received from you without undue delay and in any event not later than 14 days
from the day on which The vape box is informed about your decision to cancel the Contract. The vape box will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
15.8 If you return a Product to The vape box which falls outside the ambit of the warranties and your rights in clause 15.1, The vape box will notify you of this and will return the Product to you at your own cost and risk and you will be
liable to pay The vape box for the time incurred by The vape box in inspecting the Product in accordance with The vape box Returns Policy, and any charges incurred by The vape box as a result of your failure to initially deal directly with the manufacturer in accordance with its instructions.
15.9 The vape box offers, at its sole discretion in each case, a repair service where it uses reasonable commercial endeavours to repair Products returned to it which are not covered by the warranties and your rights referred to in clause
15.1. The vape box will agree with you in advance a charge for any such services if you wish to avail of them.
15.10 Customers buying on this website should be aware that our electronic cigarettes, atomizers, coils, and batteries, although made to the highest quality, may fail or degrade over a period of time.
• This clause 15 does not affect your statutory rights

RETURNS FORM

CUSTOMER DETAILS

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OFFICE USE ONLY

OFFICE USE ONLY

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The Vape Box 5a Henry street kilrush Kilrush County Clare